At El Webkala, customer satisfaction is our priority. We offer a flexible return and refund process in accordance with consumer protection laws.You may return a product within 7 days if you change your mind, or within 14 days if the item is defective or does not match its description.

How to return a product with El Webkala:

  1. Make sure the product meets the return conditions stated on its product page.
  2. Pack the product in its original packaging with the original invoice.
  3. Contact us to schedule a pickup.
  4. Our quality team will inspect the product.
  5. If approved, your refund will be processed through the original payment method.

Return Conditions:

  • The product must be returned within 14 days of delivery.
  • Items must be unused, in their original condition and packaging.
  • Some products are not eligible for return, such as personalized items or fragile goods.

Non-Returnable Items:

  • Used or damaged products.
  • Products missing serial numbers, tags, or accessories.
  • Items that were explicitly marked as non-returnable on the product page.

Refund Process:

  • If paid by credit card, refunds will be processed back to your card (depending on your bank, this may take up to 30 days).
  • If paid by cash on delivery, the amount will be added to your El Webkala account balance, which can be reused or transferred to your bank account (if it matches the one on your El Webkala profile).
El Webkala is committed to ensuring your rights as a customer. If you face any issues, please contact our